Our COVID-19 Response

Our COVID-19 Response

Here you’ll find some of our frequently asked questions. If you have questions that are not answered here, email us at questions@heritage1886.org.

Frequently Asked Questions


We are committed to transparency and keeping you informed as we continue to monitor and fight against the COVID-19 pandemic. Click here for official updates as they are available.

Our COVID-19 Tracker has up-to-date numbers on current staff and resident cases, available amenities, and more. Click here to view our COVID-19 Tracker.

While skilled nursing and assisted living facilities throughout the country continue to be impacted by COVID-19, we are doing everything to keep residents safe, engaged, active, and loved. We want to assure you that our staff is devoted to the well-being of all those we serve. If you are able to get involved, click here to learn more about ways to promote Hope, Dignity, and Purposeful Living, even, and especially, in the midst of the current global pandemic.

Our Life Enrichment and Activities staff works each day within COVID-19 regulations to provide creative activities and exercises that help our residents to stay engaged and aware. While we are unable to provide group activities due to distancing requirements, we are working diligently to continue to innovate and make each day more enjoyable for them. We also are able to provide window, Zoom, and Facetime visits and activities for those who are unable to have face to face visits with their love ones. Please contact your location today to schedule if you would be interested in using this option.


We sympathize with our residents and their families for the many state-mandated regulations, including NYS requirements for visitation at skilled nursing and assisted living communities Heritage is required by the state to follow these regulations.

Many skilled nursing and assisted living communities in New York State continue to struggle under current state guidelines and restrictions around family visitation. We are encouraging resident family members to advocate with us for a more reasonable, thoughtful approach to reopening visitation.

If you’re able to help with this advocacy effort, we invite you to use the visitation letter template on our website  to be sent to New York State. Join us in advocating for reasonable visitation policies so that you can see your loved one more often and connect through in-person visitation. You can find the letter here.

You can find the most recent visitation policies and fact sheets on our website’s COVID page here. They’ll always be highlighted at the top of the page and are available to download.

Current visitation rules can also be found at:

Heritage is required to follow all state-mandated regulations including those surrounding visitation. If you would like to come alongside Heritage and advocate for our residents and staff, you can find ways to become involved here.

New York State currently requires skilled nursing home visitors to have a negative COVID-19 test within 7 days prior to visiting. You can find a current listing of Chautauqua County testing sites here.