Helpful Resources for Families

Welcome to Heritage!

Whether you’re looking into our skilled nursing communities for a loved one or you’re already a part of the Heritage family, we’re glad you’re here. The resources below are available to guide families through the admission process and to help you best connect with your loved one and their care team during a stay with us.

IS IT TIME TO MAKE THE MOVE?

You’ve got questions.
We’ve got answers. 

We know that deciding to move your loved one to a skilled nursing or assisted living home can be a difficult decision full of conflicting feelings of guilt, relief, anxiety, and grief. We’ve compiled answers to the most frequently asked questions our social work and admission team receives to help navigate this important and meaningful life change.

Read our FAQs

IS IT TIME TO MAKE THE MOVE?

You’ve got questions.
We’ve got answers. 

We know that deciding to move your loved one to a skilled nursing or assisted living home can be a difficult decision full of conflicting feelings of guilt, relief, anxiety, and grief. We’ve compiled answers to the most frequently asked questions our social work and admission team receives to help navigate this important and meaningful life change.

Read our FAQs

Pre-Admission Downloads

Pre-Admission Application
2025 Skilled Nursing Rates

Admission Contact

If you have questions or would like to speak with someone about admission to one of our skilled nursing homes, please contact our Director of Clinical Support Services and Admissions.

Email
lkilmartin@heritage1886.org

Call
(716) 484-6695

Fax
(716) 484-9370

Pre-Admission Downloads

Pre-Admission Application
2025 Skilled Nursing Rates

Admission Contact

If you have questions or would like to speak with someone about admission to one of our skilled nursing homes, please contact our Director of Clinical Support Services and Admissions.

Email
lkilmartin@heritage1886.org

Call
(716) 484-6695

Fax
(716) 484-9370

Required Disclosures and Care Compare

Per New York State Department of Health regulations, we provide required disclosures. Both the New York State Department of Health (NYSDOH) and the Centers for Medicare and Medicaid Services (CMS) maintain information on nursing homes that includes performance on quality measures, complaints, inspection results, and citations and enforcement actions, as well as any penalties imposed on the nursing home. Use the buttons below to access the information you need.

Required Disclosures
Medicare Care Compare Website
NYS Nursing Home Profiles

To learn more about the Five-Star Rating System and to review our ratings, click here. Learn more about our New York State skilled nursing facilities The Village (2-star overall in Gerry), The Park (4-star overall in Jamestown), and The Green (1-star overall in Greenhurst) from Care Compare.

“The warm, loving, and caring way staff members
treat residents cannot go unnoticed.”

– D. Hitchcock, Resident Family Member

NOW THAT YOU’RE HERE, YOU’RE FAMILY

The Heritage Experience

At Heritage, we are called to serve the generations who raised us – our seniors. Every life we touch has a story, and is worthy of love, respect, and honor. We strive to promote Hope, Dignity, and Purposeful Living in all that we do. Our commitment to faith, compassion, and excellence influences each connection we share and every decision we make. We choose to reflect an atmosphere of peace, joy, friendship, comfort, and security.

Advocate | Be Their Voice

The Heritage public policy team advocates on behalf of our residents, their families, and our staff, to enact policies that will address the needs, quality care, and safety that ensures all our communities are beacons of Hope, Dignity, and Purposeful Living. Add your voice to ours!

Learn more about advocacy

Our COVID-19 Response

As we continue to battle the COVID-19 pandemic, we take every precaution to keep our residents and staff safe and healthy, while following all local and state health guidelines. Learn more about our current policies, read recent communications, and view our case tracker.

COVID-19 information

Advocate | Be Their Voice

The Heritage public policy team advocates on behalf of our residents, their families, and our staff, to enact policies that will address the needs, quality care, and safety that ensures all our communities are beacons of Hope, Dignity, and Purposeful Living. Add your voice to ours!

Learn more about advocacy

Our COVID-19 Response

As we continue to battle the COVID-19 pandemic, we take every precaution to keep our residents and staff safe and healthy, while following all local and state health guidelines. Learn more about our current policies, read recent communications, and view our case tracker.

COVID-19 information

Spiritual & Mental Wellness

Our care teams are honored to serve you during your time with Heritage. Our chaplain and social worker teams can be contacted through each of our rehabilitation and skilled nursing communities; some helpful resources and contacts are listed through the link below.

Faith and Worship at Heritage

Send some love!

Greeting Card Delivery – Looking for a way to brighten your loved one’s day? Want to encourage a staff member? Select your greeting and message and we’ll print and hand-deliver your card!

Spiritual & Mental Wellness

Our care teams are honored to serve you during your time with Heritage. Our chaplain and social worker teams can be contacted through each of our rehabilitation and skilled nursing communities; some helpful resources and contacts are listed through the link below.

Faith and Worship at Heritage

Send some love!

Greeting Card Delivery – Looking for a way to brighten your loved one’s day? Want to encourage a staff member? Select your greeting and message and we’ll print and hand-deliver your card!

Community Newsletters

Stay up-to-date and connected to events, special communication, and information from your loved one’s community. Subscribe to the newsletter of your choice today!

Subscribe!

Key Contacts for Heritage Skilled Nursing Communities

We’re here to help! Please do not hesitate to reach out to our staff at any time to discuss your loved one’s care.

Billing
(716) 985-6816

Insurance
(716) 985-6812

Social Work
(716) 338-1586

Medical Transportation
(716) 338-0133

Locations
• Rolling Fields
• The Green
• The Park
• The Village