Helpful Resources for Families

Welcome to Heritage!

Whether you’re looking into our skilled nursing communities for a loved one or you’re already a part of the Heritage family, we’re glad you’re here. The resources below are available to guide families through the admission process and to help you best connect with your loved one and their care team during a stay with us.

IS IT TIME TO MAKE THE MOVE?

You’ve got questions. We’ve got answers. 

We know that deciding to move your loved one to a skilled nursing or assisted living home can be a difficult decision full of conflicting feelings of guilt, relief, anxiety, and grief. We’ve compiled answers to the most frequently asked questions our social work and admission team receives to help navigate this important and meaningful life change.

Pre-Admission Downloads

Admission Contact

If you have questions or would like to speak with someone about admission to one of our skilled nursing homes, please contact our Director of Clinical Support Services and Admissions.

Email
admissions@heritage1886.org

Call
(716) 484-6695

Fax
(716) 484-9370

Pre-Admission Downloads

Admission Contact

If you have questions or would like to speak with someone about admission to one of our skilled nursing homes, please contact our Director of Clinical Support Services and Admissions.

Email
admissions@heritage1886.org

Call
(716) 484-6695

Fax
(716) 484-9370

CMS STAR RATINGS

Skilled Nursing Community
Current
Overall
Rating
Quality
Measures
Staffing
Survey
Heritage Green (NY)
4
3
2
4
Heritage Park (NY)
1
4
2
1
Heritage Village (NY)
3
4
2
3
Skilled Nursing Community
Current
Overall
Rating
Quality
Measures
Staffing
Survey
Hearthstone Manor (IL)
2
3
3
2
Rolling Fields (PA)
4
4
2
4
National Average
3.10
3.60
2.82
2.80
Current as of July, 2022. Learn more about the CMS (Centers for Medicare and Medicaid Services) star rating system here.

Care Compare

Both the New York State Department of Health (NYSDOH) and the Centers for Medicare and Medicaid Services (CMS) maintain information on nursing homes that includes performance on quality measures, complaints, inspection results, and citations and enforcement actions, as well as any penalties imposed on the nursing home. CMS has created a tool called Care Compare to help consumers search for and select nursing homes and other health care providers.

“The warm, loving, and caring way staff members
treat residents cannot go unnoticed.”

– D. Hitchcock, Resident Family Member

NOW THAT YOU’RE HERE, YOU’RE FAMILY

The Heritage Experience

At Heritage, we are called to serve the generations who raised us – our seniors. Every life we touch has a story, and is worthy of love, respect, and honor. We strive to promote Hope, Dignity, and Purposeful Living in all that we do. Our commitment to faith, compassion, and excellence influences each connection we share and every decision we make. We choose to reflect an atmosphere of peace, joy, friendship, comfort, and security.

Advocate | Be Their Voice

The Heritage public policy team advocates on behalf of our residents, their families, and our staff, to enact policies that will address the needs, quality care, and safety that ensures all our communities are beacons of Hope, Dignity, and Purposeful Living. Add your voice to ours!

Our COVID-19 Response

As we continue to battle the COVID-19 pandemic nationwide, we take every precaution to keep our residents and staff safe and healthy, while following all local and state health guidelines. Learn more about our current policies, read recent communications, and view our case tracker.

Advocate | Be Their Voice

The Heritage public policy team advocates on behalf of our residents, their families, and our staff, to enact policies that will address the needs, quality care, and safety that ensures all our communities are beacons of Hope, Dignity, and Purposeful Living. Add your voice to ours!

Our COVID-19 Response

As we continue to battle the COVID-19 pandemic nationwide, we take every precaution to keep our residents and staff safe and healthy, while following all local and state health guidelines. Learn more about our current policies, read recent communications, and view our case tracker.

Spiritual & Mental Wellness

Our care teams are honored to serve you during your time with Heritage. Our chaplain and social worker teams can be contacted through each of our rehabilitation and skilled nursing communities; some helpful resources and contacts are listed in the document below.

Send some love!

Greeting Card Delivery – Looking for a way to brighten your loved one’s day? Want to encourage a staff member? Select your greeting and message and we’ll print and hand-deliver your card!

Heritage Shoppe – Visit our online shoppe to find helpful items for your loved one. Our shop features extra special gifts and rotating seasonal items throughout the year.

Spiritual & Mental Wellness

Our care teams are honored to serve you during your time with Heritage. Our chaplain and social worker teams can be contacted through each of our rehabilitation and skilled nursing communities; some helpful resources and contacts are listed in the document below.

Send some love!

Greeting Card Delivery – Looking for a way to brighten your loved one’s day? Want to encourage a staff member? Select your greeting and message and we’ll print and hand-deliver your card!

Heritage Shoppe – Visit our online shoppe to find helpful items for your loved one. Our shop features extra special gifts and rotating seasonal items throughout the year.

Key Contacts for Heritage Skilled Nursing Communities

We’re here to help! Please do not hesitate to reach out to our staff at any time to discuss your loved one’s care.

Billing
(716) 985-6816

Insurance
(716) 985-6812

Social Work
(716) 338-1586